Service Box

Phone

1.1 Phone is slow to respond

When a phone has a Random-Access Memory (RAM) that is full of apps and files, its performance will decline and the device will start to become slow to respond. The solution here is to do a phone clean up and apps that are not used can be closed and deleted. In addition, the cache data can also be cleared. If a new app has been recently installed and the phone appears to have slowed down, uninstalling the new app might help speed up the phone’s performance.

1.2 Phone storage is full

In line with the point above, phone storage is taken up when many photos, songs, documents and other files are saved on the phone. Unused apps do also occupy the phone’s storage space and this does slow down the phone’s performance, as illustrated above. To resolve this storage issue, files and apps that are not used should be deleted and this would also include photos, videos, music, calls and texts. The cache data should also be cleared. Any files that are to be archived should be kept on an online cloud or a microSD card instead of on the phone storage itself.

1.3 Phone battery runs out fast

Battery life is an important aspect of the phone and various factors do help to prolong this:
- Screen brightness should be dimmed.
- GPS, Wifi and Bluetooth should be turned off when not in use.
- Battery saving mode should be turned on if necessary.
- Apps that use a lot of battery can be removed or disabled if not required. To check for the battery usage of individual apps, this data can be found under Settings.

1.4 Phone is overheating

This signifies a possible problem with the phone battery or the charger. It could also mean that there are too many apps running in the background. Unused apps should be turned off, screen brightness should be turned down and the phone can be turned to Airplane mode. The phone should also not be in direct sunlight. Taking the phone case off may also help to cool the phone down and not using the phone for a few minutes would also help.

1.5 Phone app is crashing or freezing

When a phone app crashes or freezes, it could be an app issue where there is a bug related to the app. Sometimes it is due to the app having added new options and improved details for better performance, causing the phone to not be able to support the latest version of the app and therefore leading it to crash. One solution would be to restart the phone to start using the app again. The app can also be stopped in the App Manager and clearing cache data is recommended at this point as well. A later solution after the above steps have been attempted is to uninstall the app and install it again.

1.6 Phone app is not downloading

Corrupt cache would most likely be the main cause of this problem. To troubleshoot this issue, the cache of the app can be cleared and one method is to do this from the App Store. Ensuring that the phone is running on the latest version of update would help solve this issue as well.