Service Box Group Limited: Modern Slavery for Financial Year
Ended April 2020 – 2021

Issued Pursuant to Section 54 of the Modern Slavery Act 2015

1. Our Business, Structure and Supply Chains

1.1 Service Box Group Limited (from here on to be referred to as the “Group”) is a leading home appliance and household electronic item warranty company that provides white goods repairs and boiler servicing and repairs across the UK and works with manufacturers approved engineers and a UK based contractor network.

2. Policy Statement

2.1 The Modern Slavery Act (2015) brings together the legislative response to modern slavery. Modern Slavery encompasses human trafficking, slavery, servitude and forced compulsory labour (GOV.UK).

2.2 The Group has a zero-tolerance stance on modern slavery within its business and any of its supply chains.

2.3 This policy applies to:

  • All persons working for the Group, or on our behalf, including Directors, management, sales agents and administrators
  • All contractors, including repair agents, manufacturers and business partners
  • Policies in place for the identification and prevention of modern slavery risks

2.4 The Group expects the same standards to be implemented in all our suppliers. Prohibitions against modern slavery are included within our contracting process and we expect suppliers to do the same with their own suppliers.

3. Our Policies

3.1 The Group takes Modern Slavery extremely seriously and has implemented various policies aimed at identifying and reducing the risk of unethical behaviour within our supply chain such as:

  • Corporate Social Responsibility Policy
  • Ethics Policy
  • Whistleblowing Policy
  • Employee Code of Conduct

4. Due Diligence Processes

4.1 Due diligence is undertaken by the Group when reviewing or employing new suppliers through the following processes:

  • Mapping the supply chain to assess risks
  • Evaluating the risks of modern slavery and human trafficking for each new supplier
  • Reviewing all aspects of the Group’s supply chain

5. Responsibility and Compliance

5.1 The Group’s Board of Directors and Management Team has overall responsibility for ensuring the Group’s compliance with our policies.

5.2 All Group staff members and suppliers must be compliant with this policy.

6. Reporting Modern Slavery

6.1 Any suspicion or incidences regarding modern slavery must be reported as soon as possible to:

  • Your Line Manager or Group Director, if you are a member of Group staff.
  • Your business contact with the Group, if you are a supplier.

7. Breach of the Modern Slavery Policy

7.1 Any Group staff member who breaches this policy will face disciplinary action, which may result in a dismissal.

7.2 Any Group supplier who breaches of this policy will face a possible termination of the business relationship.

8. Training

8.1 The Group has implemented relevant safeguarding measures and Group staff members have received appropriate training to prevent, identify and report instances of modern slavery and human trafficking. Any incidents will be reported to:

Modern Slavery Unit
Home Office
2 Marsham Street

8.2 All Group employees have been advised to monitor and report any concerns of modern slavery and human trafficking via the Group’s Whistleblowing policy which can be used confidentially.

9. Publication of This Policy

9.1 This policy is available to the Group’s staff, suppliers and the public on the Group’s website:

10. Policy Review

10.1 The Group’s Board of Directors and Management Team is responsible for reviewing this policy on an annual basis to ensure the Group’s commitment to fight against modern slavery and human trafficking.

Signed 1/02/2022

Jonathan Pavey
Managing Director